Question 1

What is estorepark?

Accepted Answer

estorepark is a comprehensive e-commerce platform that helps businesses launch and manage online stores with ease. You can build a professional storefront without coding.

Question 2

Do you offer a free trial?

Accepted Answer

Yes, all plans include a 14-day free trial. You can test all features during this period. No credit card is required.

Question 3

Do you charge sales commissions?

Accepted Answer

No, we do not charge any commission on your sales. You only pay a fixed monthly fee based on your selected plan.

Question 4

Which payment methods do you support?

Accepted Answer

We integrate with leading payment providers in Turkiye such as iyzico, PayTR and Param. You can offer cards, bank transfer and cash on delivery.

Question 5

How do shipping integrations work?

Accepted Answer

We provide ready integrations with major carriers like Aras, Yurtici, MNG and PTT Kargo. Orders are transferred automatically and tracking info is sent to customers.

Question 6

How can I import my existing products?

Accepted Answer

You can bulk import products via Excel or CSV files. You can also pull products from marketplaces like Trendyol and Hepsiburada.

Question 7

Do you provide SEO support?

Accepted Answer

Yes. Our platform is SEO-friendly by default with meta tags, URL structure, sitemap and schema markup support.

Question 8

Is there a mobile app?

Accepted Answer

Yes, we offer store management apps for iOS and Android. You can track orders, update stock and reply to customer messages.

Question 9

How does technical support work?

Accepted Answer

Professional and Enterprise plans include 24/7 support. Starter plan users can receive support via email. Our average response time is around 2 hours.

Question 10

How is data security handled?

Accepted Answer

All stores are protected with SSL. We use PCI-DSS compliant payment infrastructure. Daily backups and DDoS protection are included by default.

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